FAQs
Frequently Asked Questions
- What's the big deal about "copyright compliance?"
- Do you provide rush services?
- How does one place a request?
- How can requests be delivered?
- What is electronic document delivery (E-DocDel)?
- What is your turnaround time?
- What if a request is delayed or must be rejected?
- Can customers set "maximum cost" limits?
What's the big deal about "copyright compliance?"
Copyright laws are in place to protect the intellectual property rights of authors, publishers, musicians and anyone else that owns the rights to something they have created. Copyright protection provides both intellectual and financial incentive to those who create and publish the kinds of information that we at BioDox retrieve for our clients. Take away or undermine that incentive, and the quantity and quality of published knowledge would soon be diminished to the detriment of all.
BioDox is a member of the Copyright Clearance Center's Transactional Reporting Service. BioDox also engages in direct licensing with publishers. Document requests are filled in compliance with copyright law and copyright fees will be charged as incurred, per CCC or license guidelines. In the event that a rights holder is not registered with the CCC, or has not granted a license to BioDox, permission can be sought directly from the publisher or rights holder.
Back to TopDo you provide rush services?
Not only does BioDox Document Delivery Services provide Rush (next business day) and Super-Rush (same business day) services, but does so with a level of efficiency that allows us to charge less than the industry average. Whether you need 5 articles, or 50, we are the service that can be trusted to deliver as ordered. (Note: Office hours Monday through Friday 8AM - 5PM CST.)
Back to TopHow does one place a request?
Customers may submit requests via email, online at www.biodox.com, or by fax. Customers should include as much citation information as possible. Telephone orders are not encouraged.
Back to TopHow can requests be delivered?
Articles will be delivered by whatever means requested and allowable under copyright law. In addition to the USPS, we enjoy daily pick-ups by all major overnight couriers. Where allowable under licensing agreements, we will deliver documents as secure PDFs.
Back to TopWhat is electronic document delivery (E-DocDel)?
Electronic document delivery (E-DocDel) is a way of delivering requested documents directly to your desktop via the internet. Electronic delivery is fast, simple, and preserves document quality. Learn all about it by clicking here.
Back to TopWhat is your turnaround time?
Most requests submitted by our clients are sourced the day they are submitted, and generally sent out for retrieval the next business day. Highly competitive Rush and Super-Rush services are available to further reduce turnaround times if required. (Note: Office hours Monday through Friday 8AM - 5PM CST.)
Back to TopWhat if a request is delayed or must be rejected?
Rapid sourcing and retrieval means that clients know very quickly when there may be a problem with a request. Both rejects and unexpected delays are communicated to clients at the earliest opportunity. BioDox does not charge for unfilled requests.
Back to TopCan customers set "maximum cost" limits?
Our clients routinely set maximum cost limits when establishing an account. Our staff will notify any client when total estimated costs will exceed this limit. In the unlikely event that an order exceeding cost limits continues without authorization, BioDox will absorb all fees in excess of the cost limit.
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